• If you have your next tray available, try it in, if it fits wear it a few extra days until you are back to your normal scheduled change.
  • If you do not have your next tray available, go back to your previous tray and wear previous tray, call our office during regular business hours and we will provide you with next steps
  • No trays to wear? Call our office during regular business hours and we will assist you in scheduling an appointment
  • If you are missing an attachment please call our office during regular business hours to schedule an appointment to come in and have it replaced. Please bring your next new tray with you to this appointment

Continue to wear your current tray as prescribed. Do not stop wearing your trays.

  • Continue to wear your current aligner full time, 20-22 hours a day. 
  • Be sure to use your chewies 3-4 times a day for a few minutes each time to help the tray seat all the way onto your teeth.
    • If you need more chewies, please call or text our office during regular business hours to receive another set. 
  • Stay in the current aligner you are wearing until the aligner seats all the way onto your teeth before moving on to your next tray.
  • If the bracket is off the wire, place it in a baggy and bring it with you to have it put back on. 
  • Please call or text our office during regular business hours to schedule an appointment at your earliest convenience to have placed back on.
  • Use the wax in your goodie bag and take a small amount and place it on the wire or bracket in the area of discomfort.
    • If you do not have any dental wax you can buy some at your local store or call our office to pick some up during business hours. 
    • If the wax does not work you can try to clip the pokey wire and slide it out of the bracket with a small nail clippers and tweezers, you will need to call and schedule an appointment during regular business hours to come in at your earliest convenience to have a new wire placed.
  • General tenderness and soreness is normal after your initial appointment and adjustments.
    • Cold foods like popsicles and smoothies are a great way to help with discomfort. 
    • You may also take an over the counter medication for discomfort as needed. 
  • If you are having sharp pain on a specific tooth and it is very sensitive to hot and cold please call your general dentist for further evaluation.
  • Please make sure your app is up to date, download any new updates. 
  • Close the app and restart it. 
  • Sometimes there are glitches on the app which do not allow it to load, please try again in a day or two.
  • Please make sure your app is up to date, download any new updates. 
  • Close the app and restart it. 
  • Sometimes there are glitches on the app which do not allow it to load, please try again in a day or two. 
  • Please make sure you are using the phone we have on file for you. 
  • You will receive your virtual link only a few minutes before your appointment is scheduled.
  • Please call or text our office during regular business hours to reschedule.
  • Please call or text our office during regular business hours to reschedule.
  • Please call us during regular business hours to schedule an appointment.
  • If you are in braces we will see you at your next scheduled appointment. 
  • If you are in Invisalign please continue to wear your trays as scheduled, and put your trays back in as soon as you can. If you cannot put your trays in immediately after your surgery, wait no more than 48 hours before putting your trays back in. 
  • If you cannot get your aligners in after your surgery please call us during business hours to schedule an appointment at your earliest convenience and bring all your aligners with you to the appointment.